Position Overview
The Room Attendant at Lai Yin Hotels plays a vital role in delivering an exceptional guest experience. More than just cleaning, this role is about creating a welcoming and comfortable environment for our guests. As someone who works directly in guest rooms, the Room Attendant embodies integrity, discretion, and finesse, ensuring every detail contributes to the hotel's unique sense of hospitality.
Lai Yin Hotels values flexibility, offering both full-time and part-time positions with tailored shifts to accommodate diverse schedules. This includes mid-morning to mid-afternoon shifts, ideal for individuals balancing personal and professional commitments. Unlike many hotels, Lion Hotels does not outsource cleaning, ensuring that all staff are integral to the guest experience and the hotel's culture.
Key Responsibilities
- Clean and maintain guest rooms, ensuring they meet Lai Yin Hotels' high standards for presentation and hygiene.
- Handle guest belongings with the utmost care, demonstrating integrity and respect for privacy.
- Attend to special requests, such as additional amenities or specific cleaning needs, with attentiveness and discretion.
- Report maintenance issues or room discrepancies promptly to the relevant departments.
- Collaborate with other team members to ensure seamless service throughout the hotel.
- Represent the hotel's values through professional and courteous interactions with guests and colleagues.
- Uphold health and safety standards in all cleaning and maintenance tasks.
Flexibility and Work-Life Balance
Lai Yin Hotels offers flexible working hours to accommodate the needs of our staff. Part-time shifts are particularly suited for individuals who prefer shorter working hours, such as parents or those with other commitments. These shifts typically run from late morning to mid-afternoon, providing an optimal work-life balance.
Required Skills and Attributes
- Attention to detail and a commitment to maintaining high standards.
- A strong sense of integrity and discretion when working in guest rooms.
- Friendly and professional demeanour, with the ability to make guests feel welcome and at ease.
- Reliability and punctuality in meeting shift requirements.
- Physical stamina to manage the demands of the role, including bending, lifting, and standing for extended periods.
Expectations
The Room Attendant is not just a member of the housekeeping team but a key part of the guest experience at Lai Yin Hotels. This role requires a proactive, detail-oriented individual who takes pride in creating a welcoming environment and contributing to the hotel's exceptional standards. By maintaining a personal connection to the hotel's ethos, the Room Attendant ensures that every guest feels at home.
